Post by account_disabled on Nov 14, 2023 7:22:14 GMT
Introductory task from the customer , issues , goals The feral retailer studies the audience on social networks , communicates with it , identifies customer nes and, bas on the data obtain, creates promotions and product deliveries. Due to competition, it is important for the customer to quickly respond to audience requests , implement solutions to satisfy requests as soon as possible , and quickly and loyally answer customer questions online. Situation before the start of work December : There is times more negativity about the retailer on the Internet than positivity. Negativity is spreading on online platforms: Vkontakte, review sites , Instagram. We conduct an analysis and found out that in of cases these are competitors stuffing. Conclusion: the client is not protect from competitors. Users complain about stale products in city public pages with an audience of more than , people.
Customer support does not work , questions remain unanswer , there is no photo editing servies feback and no solution to the issue. Goal: ruce the amount of negativity on the Internet. We have chosen solutions to achieve the goal: implementation of a hour monitoring system rucing negativity by introducing positivity. Description of the implementation of the case , the work process and its features We are still working to manage the reputation of the feral retailer today. And here we will tell you about the first six months of work , the actions and results that we achiev during this time. We divid the execution of tasks into two stages, which were perform in parallel : The first stage: we carry out manual monitoring and remove it from the negative.
We manually monitor negative mentions at least eight times a day: Twice a day we conduct monitoring in the Yandex and Google search engines using keywords: retailer name , retailer name + hypermarket , retailer name + reviews. We select the top review sites where publications are publish frequently. Once a day we monitor negative mentions on review pages for new publications. Eight times a day, in search engines within the social networks VKontakte , Instagram , Twitter, we monitor using keywords: retailer name , hashtag #retailername . Twice a day we monitor publications in the mia via Yandex.
Customer support does not work , questions remain unanswer , there is no photo editing servies feback and no solution to the issue. Goal: ruce the amount of negativity on the Internet. We have chosen solutions to achieve the goal: implementation of a hour monitoring system rucing negativity by introducing positivity. Description of the implementation of the case , the work process and its features We are still working to manage the reputation of the feral retailer today. And here we will tell you about the first six months of work , the actions and results that we achiev during this time. We divid the execution of tasks into two stages, which were perform in parallel : The first stage: we carry out manual monitoring and remove it from the negative.
We manually monitor negative mentions at least eight times a day: Twice a day we conduct monitoring in the Yandex and Google search engines using keywords: retailer name , retailer name + hypermarket , retailer name + reviews. We select the top review sites where publications are publish frequently. Once a day we monitor negative mentions on review pages for new publications. Eight times a day, in search engines within the social networks VKontakte , Instagram , Twitter, we monitor using keywords: retailer name , hashtag #retailername . Twice a day we monitor publications in the mia via Yandex.
